COVID-19 can’t be an excuse for reducing service

In these challenging times, customer service is more important than ever. The pandemic should never be an excuse for cutting back on how a company treats its customers. Yet, service reductions are exactly what’s happening at many businesses across all industries. 

You won’t see that happen with Eagle Logistics Systems. Our employees value the relationships we have developed with shippers, truckers and ocean carriers over the years, and we will not let the coronavirus change our values.   

Like many businesses, we have taken many steps to minimize employees’ risk of exposure to COVID-19. And we haven’t missed a beat in our performance—everyone continues to deliver the same high level of service you’ve always expected from us. In fact, the pandemic is driving us to get even better.

Last week, Dion Worthen, manager of Eagle’s Jacksonville, FL warehouse, learned that a pallet was missing from a container load almost ready for shipment to Puerto Rico. It had been delivered to the wrong location. Dion drove his own vehicle to retrieve the wayward pallet, and returned in time to include it in that day’s voyage. 

Remember, at Eagle Logistics, there’s no “new normal” for customer service. Our values remain constant. You’ll always get honesty, attention to detail, prompt action, and genuine enthusiasm for proving our value when you need help fast.